Shipping ProtectionUpdated 6 months ago
Stop the presses and shipping messes! We’re Cheshire-cat grinning to announce optional shipping protection on all orders- in partnership with Route! Worried about lost packages, porch piracy, or damage to your carefully chosen order? Us too ;) That’s why we offer Route shipping protection - so you can insure your packages and finally Let. Go. of shipping woes. All you have to do is add Route Protect to your order at checkout, and presto, shipo! Your order is protected against being lost, damaged, or stolen. Plus, by choosing Route, you can take pride in knowing that you're actively neutralizing your carbon imprint on the environment.
If your package does fall prey to nasty porch pirates, you can report an issue with Route and they will replace the item for you and work with you to make sure you get the resolution you prefer. Purchased Route Protect and need to file a shipping issue? File a claim at https://claims.route.com/ or through the Route mobile app. If you opt-out of this premium feature, we will do our best to accommodate you.
Want to visually track your package every step of the way?
The Route App also allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Your Woodpeckers Crafts purchase will also show up on your favorite tracking app, so no need to switch to Route :)
Route policies are listed below: (You can find a complete list of policies here)
Route Refunds vs Reorders Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included. Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What if my item is marked as delivered (Stolen)?
- Issues can be approved no earlier than 5 and no later than 30 days from when the package was marked as delivered
- Orders over $100 USD require a police report
- When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my item is stuck in transit (Lost)?
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
What if my item is damaged?
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked
- When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
- If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at [email protected] and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order? If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here .
Haven’t downloaded the app yet? Download here Route’s terms and conditions: https://route.com/terms-and-conditions/. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.